Executive Communications
OVERVIEW
The inability of people to communicate at work is a major cause of interpersonal conflict.
As a result, organizational leaders and CEOs spend an inordinate amount of time, effort and energy trying to solve basic problems of communications.
Surprisingly, most employees believe that they are effective communicators and that the cause of poor communication is the "other employee" or the "boss."
In this program, participants will learn a basic model of communication that is highly effective and results in improved communications throughout the organization.
THE CURRICULUM
Importance and Relevance of Effective Communications
Need for an Effective Model
Components of the Executive Communications Model
Practice Simulations
SPECIFIC OUTCOMES
At the conclusion of this module, participants will be able to:
Explain and follow the major elements of the executive communication model.
Explain and use the principles and techniques of emotional intelligence.
Explain and use the principles and techniques of active listening.
Explain and use the principles and techniques of probing.
Explain and use the principles and techniques of giving effective feedback.
Know how to receive and act upon feedback.
Explain and know how to overcome the major obstacles that interfere with effective communications.
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