Emotional Intelligence

OVERVIEW

People who are emotionally adept, who know and manage their feelings well, who read and deal effectively with other people's feelings have an advantage in life, they are more productive, more effective and more successful than those who cannot master the habits of the mind, who cannot marshal some control over their emotional life and who cannot win the inner battles that sabotage their ability for focused work and clear thought.

In this module, participants will learn the basic principles, concepts and behaviors that comprise emotional intelligence.


THE CURRICULUM

1. Definition of Emotional Intelligence





2. Definition of Emotional Competence





3. Benefits and Relationship to the Work Environment





4. Emotional Intelligence Components





5. Self Awareness and Knowledge





6. Self Presentation Strategies





7. Knowing Others and Demonstrating Empathy





8. Emotional versus Rational Mind





9. Dangers of the Emotional Hijack





10. Automatic Thoughts





11. Perceptual Filters





12. Inner Dialogues





13. Self Presentation Strategies





14. Handling Emotions in Self





15. Dealing with the Emotions of Others

SPECIFIC OUTCOMES

At the conclusion of this seminar participants will be able to:

1. Explain what is meant by the term "emotional intelligence."





2. Explain what is meant by the term "emotional competence."





3. Explain why emotional intelligence is important.





4. Outline the five key behavioral dimensions of emotional intelligence.





5. Identify and overcome the barriers to achieving emotional intelligence.





6. Utilize seven strategies for managing their own emotions.





7. Utilize seven strategies for managing the emotions of others.

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