Conflict Resolution

OVERVIEW

Interpersonal conflict at work is a major barrier to high performance and smoothly operating organizations.

The inability of people to confront and effectively resolve conflict results in lost work time, lost productivity and inefficiency.

Consequently, many organizational leaders and CEOs find themselves mired in the dynamics of the interpersonal conflict of their employees when they should be spending their time on more important organizational issues and challenges.

In this module, participants will learn effective techniques and skills of conflict resolution.


THE CURRICULUM

1. The Dynamics of Conflict





2. The Magic of Conflict





3. The Destructive Potential of Unresolved Conflict





4. Reasons for Conflict





5. Approaches and Style of Conflict Management





6. Techniques of Conflict Resolution





7. Personal Assessment

SPECIFIC OUTCOMES

At the conclusion of this presentation, participants will be able to:

1. Describe the dynamics of conflict.





2. Explain the advantages of conflict and the destructive consequences of conflict.





3. Describe and recognize the typical causes of interpersonal conflict.





4. Explain and use the principles and techniques of conflict resolution.





5. Explain their typical default pattern of conflict resolution and how to utilize other more effective strategies to achieve their goals and meet their needs.





6. Overcome the major obstacles to conflict resolution.

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